F.A.Qs

/F.A.Qs
F.A.Qs 2018-10-01T11:45:13+00:00

Frequently Asked Questions:

PLEASE READ OUR SHIPPING/RETURN POLICIES*
How long will it take to ship my order? 
Please note, each and every item is handmade and processed after your order is made.
Please allow 4 to 5 full week- NOT INCLUDING WEEK END DAYS.
That also does not include ship time – we will take up to 5 weeks to make
your order and then ship the following week.
Will I receive a tracking number?
All tracking numbers automatically will be sent once item is shipped, please sign up for an account to keep updates on your orders.
Check your spam if need be.
I received tracking but my label is showing no movement?
Please know we print labels ahead of time on occasion, If tracking doesn’t update within 7-10 days please email us for an update.
Do you ship international?  
Yes, but we are not responsible for any orders once items are shipped.
What is your return policy? 
We currently do not offer cash returns.
Returns are given shop credit only.
PLEASE READ OUR RETURN POLICY
What happens if I received the wrong item? 
Contact us with your order number and the incorrect item received.
We will respond within 24 hours with
return instructions.
 
I would like to order an item, but no longer see it on the website? 
 All items currently available are shown on our website.
How can I contact you?
Please email: Hello@wildrichkids.com
allow 24/48 hours for a response
We will not respond after 5 PM on Fridays
We are closed Sat & Sun and will email on Monday.